Laptop, notebook and coffee on a wooden desk — Photo: Unsplash License. Illustration of the topic, not a service endorsement.

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Sample call to a billing office

An example of a call to dispute a charge.

You: Hi, I am calling about my bill from my visit on [date]. Could you send me an itemized bill with billing codes?

Billing: Yes, I can mail or email it.

You: Thank you. I also see a charge that does not match my EOB. Could you review it?

Billing: I can submit it for review.

You: Please put my account on hold during the review so it does not go to collections.

Billing: I will add a note.

You: Can you also send me your financial assistance application?